Technicians use a digital jobcard to clock onto and off the operations on a jobsheet with a tap of the screen. Other productive and non-productive tasks, such as road tests, workshop clean-up and breaks, are also handled on the tablet. Workshop control and service advisors can assign operations to a technician, with start times and durations, so an order of work is presented to the technician. Technicians can also view and clock onto unassigned jobs by simply entering either a Registration or job number.
Photos can be taken and notes added to each operation, these can be sent instantly to the service advisor as a pop-up creating seamless and effective communication between the workshop and service reception. Emerging work and eVHC upsells added to a repair order by the service advisors are instantly visible on the technician’s tablet allowing them to start work immediately, rather than waiting for another jobcard to be printed or produced.
The use of mobile 3G/4G networks allows technicians to work remotely whilst still giving workshop control full visibility of the technicians clocking status and progress with each job and any additional work lines required can be sent instantly to their device.
The workshop controller mode allows for quick re-allocation of jobs to other technicians via drag and drop.
The Digital Service Advisor (DSA) mode allows for a checking-in process to happen with the customer away from the desk. The customer can be walked around their vehicle checking fuel level, mileage and recording any damage directly on the tablet with the inclusion of photos. The customer contact information can be recorded or confirmed, GDPR preferences updates and the customer can sign the digital jobsheet to agree the state of the vehicle and the work.
Digitising the Service reception process using DSA works so well that ours is certified by Skoda UK and all Skoda dealerships in the UK must have a DSA system in place to meet their dealer standards.
All staff members can use the static clock function to clock in when arriving to work and clock out when leaving the business.