TechMate

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TechMate - An efficiency leap for workshops, using technology to support technicians and service advisors

TechMate is an Android based app which is fully integrated with the DMS and delivers incremental efficiencies and technological benefits over traditional workshop clocking solutions, making the paperless workshop a reality.

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Technicians use a digital jobcard to clock onto and off the operations on a jobsheet with a tap of the screen. Other productive and non-productive tasks, such as road tests, workshop clean-up and breaks, are also handled on the tablet.  Workshop control and service advisors can assign operations to a technician, with start times and durations, so an order of work is presented to the technician.  Technicians can also view and clock onto unassigned jobs by simply entering either a Registration or job number.

 

Photos can be taken and notes added to each operation, these can be sent instantly to the service advisor as a pop-up creating seamless and effective communication between the workshop and service reception.  Emerging work and eVHC upsells added to a repair order by the service advisors are instantly visible on the technician’s tablet allowing them to start work immediately, rather than waiting for another jobcard to be printed or produced.

 

The use of mobile 3G/4G networks allows technicians to work remotely whilst still giving workshop control full visibility of the technicians clocking status and progress with each job and any additional work lines required can be sent instantly to their device.

 

The workshop controller view allows for quick re-allocation of jobs to other technicians via drag and drop, as well as an area displaying live KPI’s such as efficiencies, productivity and any work that is over-running along with other management information.

 

The service advisor view allows for a checking-in process to happen with the customer away from the desk.  The customer can be walked around their vehicle checking fuel level, mileage and recording any damage directly on the tablet. The customer contact information can be recorded or confirmed and the customer can sign the digital jobsheet to agree the state of the vehicle and the work.

 

All staff members can use the static clock function to clock in when arriving to work and clock out when leaving the business.

Real-time Control

Everything is handled real-time creating a seamless and efficient flow of work and communication between service reception and the workshop: 

  • Photos and Notes taken on the tablet are sent to service instantly
  • Emerging and eVHC work added to a jobsheet is instantly visible on the tablet
  • If technicians are working remotely workshop control still have full visibility of their progress
  • Jobs that take longer than expected can reduce total availability in the workshop loading graph, jobs done quicker increase availability
  • Jobs can be re-allocated to other technicians on the fly

Keeping it Simple

We have designed the TechMate system to be as easy to use as possible to increase productivity and efficiency:

  • An order of work is listed on the table for the technician
  • One touch to clock on and off of tasks
  • Intuitive layout with familiar tablet-based features and functions
  • All work is visible on the Android tablet eliminating the need for printed jobsheets
  • Can also be used by Valeters to organise their work

Advanced Functionality

Using the latest technology to bring advanced features and functionality:

  • Static clock function
  • Common tasks automatically rise to the top of the task list
  • Technicians can work from any location with the use of 3G/4G networks
  • Day, week and month views of technician availability and utilisation
  • The check-in process can happen whilst walking around the vehicle with the customer  
  • Contact details can be confirmed and customer's agreement signature can be done on the tablet